Frequently Asked Questions

When will my order ship?

Most orders are processed and shipped within 2–5 business days. Delivery times vary depending on your location, but most U.S. orders arrive within 7–10 business days after shipping. You’ll receive a tracking link by email so you can follow your order from our Haus to yours. Shipping Policy

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Can I return or exchange an item?

We want you to love what you ordered. If something isn’t quite right, you can request a return or exchange within 14 days of delivery, as long as it’s unused and in its original condition.
See our Returns Policy for details.

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Do you ship internationally?

Yes — we ship worldwide! Shipping rates and delivery times vary by location and are calculated at checkout. Shipping Policy

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What if my order arrives damaged?

If your order arrives damaged or incorrect, please email us at hello@mixedhaus.co within 14 days. Include your order number and a photo of the issue, and we’ll make it right. Returns Policy

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How do I contact you?

You can always reach us at hello@mixedhaus.co. You can also find us on Instagram, TikTok, and Facebook — just search MixedHaus.  [Contact Us]