Refund policy
Because every recipe deserves love — and sometimes a remix.
Made-to-Order Products
Each MixedHaus piece is made especially for your order through one of our fulfillment partners. Because our products are made to order, we cannot accept returns or exchanges for change of mind, incorrect size selection, fit, color preference, or other personal preference.
Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us at hello@mixedhaus.co within 14 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
We will work with the appropriate fulfillment partner to review the issue and, when approved, arrange a replacement or refund at no additional cost to you.
Please do not return an item unless we specifically ask you to do so. If a return is required as part of resolving an approved claim, we will provide instructions.
Lost or Missing Orders
If tracking shows your package as delivered but you haven't received it, please first check around the delivery location and with household members or neighbors who may have accepted it.
If your package appears to be lost in transit, contact us at hello@mixedhaus.co with your order number and tracking information so we can review the shipment with the fulfillment partner or carrier.
Final Sale & Personalized Items
Products identified as final sale cannot be returned or exchanged except when they arrive damaged, defective, or incorrect.
Personalized or custom products are also non-returnable unless there is a production error or the item arrives damaged or defective.
Refunds
When a refund is approved, it will be issued to the original payment method.
MixedHaus will process the approved refund promptly; however, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.
Exchanges
Because our products are made to order, we do not offer direct exchanges, including exchanges for size, color, or preference.
If you receive a damaged, defective, or incorrect item, contact us and we will work with you to make it right.
Questions?
Questions about your order? We're here to help.
Legal Notice
MixedHaus.co LLC reserves the right to evaluate requests individually and to refuse claims that do not meet the conditions described in this policy. Nothing in this policy limits any rights you may have under applicable consumer protection laws.