Shipping policy
Made to order. Worth the wait.
At MixedHaus.co, each piece is made to order and fulfilled especially for you. We work with trusted fulfillment partners to produce, package, and ship our products.
Where We Ship
Shipping availability depends on the product, fulfillment location, and destination. Available shipping options and costs will be displayed during checkout.
If your location does not appear as an available shipping destination, please contact us at hello@mixedhaus.co.
Production & Shipping Times
Because MixedHaus products are made to order, your order requires production time before it ships.
Production and delivery times vary by product, fulfillment partner, destination, and shipping method. Embroidered pieces may require additional production time.
Please allow approximately 1–3 weeks from order to delivery, although many orders may arrive sooner.
These timeframes are estimates rather than guarantees. Holidays, weather, carrier delays, high-volume periods, production circumstances, and other events outside our control may affect delivery.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow a little time for the carrier's tracking system to update after you receive your shipping notification.
Multiple Packages
Because our collection may be produced by different fulfillment partners or facilities, items from the same order may occasionally arrive in separate packages.
If this happens, you may receive separate tracking information for each shipment. You will not be charged additional shipping because we divided an order into multiple packages.
Address Accuracy
Please review your shipping address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at hello@mixedhaus.co. We will do our best to help, but once an order has entered production or shipped, we may not be able to change the delivery address.
MixedHaus is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Lost, Delayed, or Damaged Packages
If your order appears to be lost in transit, arrives damaged, or you experience another delivery problem, contact us at hello@mixedhaus.co with your order number and relevant details.
We will work with the appropriate fulfillment partner or carrier to review the issue.
Questions?
Questions about your shipment? We're happy to help.